TUH Health Fund secured the title of Private Health Insurer of the Year at the Roy Morgan Customer Satisfaction Awards.
The Roy Morgan Customer Satisfaction Awards ranks companies across 40 categories spanning multiple industries.
It utilises data from the Roy Morgan Single Source survey that seeks the views of approximately 60,000 Australians annually.
TUH Health Fund said the general public spontaneously chose it as the fund with the most satisfied customers or members.
CEO Rob Seljak said, “At TUH Health Fund, we continually strive to exceed our members’ expectations and to provide health solutions that truly make a difference in their lives. This accolade is a testimony to the dedication and hard work of our team, and it further motivates us to elevate our services and enhance the overall member experience.”
According to TUH executive manager of member experience, Cathy McGuane, “To be acknowledged in such a significant manner is both exhilarating and humbling. This award underscores our unwavering commitment to delivering exceptional member experiences and reinforces our resolve to innovate and refine our approaches continually. Knowing that our members are satisfied with our services is the highest reward we can receive, and we are inspired to sustain and build on this momentum. We extend our heartfelt thanks to our members for their trust and to our diligent team for their relentless pursuit of excellence.”