Private health insurer says new app makes the claims process faster and easier

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Private health insurer Frank, underwritten by GMHBA, has launched a new app to make the claims process faster and easier.

The company said the app enables its members to log a claim in under 60 seconds with its snap and claim feature. They can also use the 'live chat' feature to speak to a customer support staffer member in Geelong.

The new Frank app features secure log-in, using biometric technology, which means no need to remember a password.

Its other main features include access to claims history, premium payments, and information on a member's policy and their information.

David Greig, CEO of GMHBA, said the app was designed to offer customers a better digital experience. “Members choose Frank because it’s simple, easy to manage and great value. The app provides members with an intuitive and secure platform to manage their health insurance needs effortlessly.”