New member-focused software platform for Defence Health

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Defence Health has announced the selection of Oracle Health Insurance as the software platform to support the company's digital transformation.

CEO of Defence Health, Major General Gerard Fogarty (retired), said the selection followed an “extensive and exhaustive” appraisal of domestic and international suppliers.

The Oracle Health Insurance platform is used by insurers in the US, South America and Europe. Defence Health will be the first private health insurer to design, configure and implement the software in Australia.

Defence Health has used the Hospital and Medical Benefits Software (HAMBS) for its claims payment processing and communications for the past two decades.

“The service experience for our members is paramount,” said Fogarty. “We need a highly agile technical platform if we’re to meet the digital expectations of our members.”

He said the contract with Oracle is a “significant investment” for the not-for-profit insurer that is designed to transform the way it engages and services its members.

“We’re renowned for our excellent customer service and this investment is vital if we’re to maintain our high levels of member satisfaction,” he said.

According to Sonny Singh, senior vice president and general manager of the Oracle Financial Services Global Business Unit, “Defence Health has taken the lead in Australia to transform the health insurance market by offering the best-in-class products and services to its customers.

“The Oracle OHI SaaS proposition helps Defence Health bring in greater capability, efficiency, and future-proof its technology investment. The Oracle solution is ‘out of the box’, fit for purpose and fully configurable for the Australian market. We are proud of our collaboration with Defence Health.”

"We look forward to working with Oracle as we implement a complete business transformation over the next 18 months,” added Mr Fogarty.