Medibank updates on cybercrime and confirms the release of new information

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Medibank has confirmed that more stolen customer data has been released on the dark web.

CEO David Koczkar said, “We will continue to support all people who have been impacted by this crime through our Cyber Response Support Program. This includes mental health and well-being support, identity protection and financial hardship measures.

“If customers are concerned, they should reach out for support from our cybercrime hotline, our mental health support line, Beyond Blue, Lifeline or their GP.

"Anyone who downloads this data from the dark web, which is more complicated than searching for information in a public internet forum and attempts to profit from it is committing a crime.

“The Australian Federal Police have said law enforcement will take swift action against anyone attempting to benefit, exploit or commit criminal offences using stolen Medibank customer data. We continue to work closely with the Australian Federal Police who are focused, as part of Operation Guardian, on preventing the criminal misuse of this data.

“Again, I unreservedly apologise to our customers," said Mr Koczkar.

Medibank confirmed the release of four files containing 1,496 records.

It said the records include people with chronic conditions such as heart disease, diabetes and asthma, people with cancer, people with dementia, people with mental health conditions, people with infections and people who have sustained injuries, amongst other conditions.

"Some of the people on the list have had diagnoses that include mental illnesses, or delirium, which is an acute change in mental status that can be triggered by illness, injury, surgery, or medications," it said.

Treasurer Jim Chalmers slammed the crime and the latest release of customer information.

“These people are complete grubs, pure and simple,” he said. “It is despicable that people are prepared to release the sorts of information that we’ve seen released in recent days."