Medibank to rollover unused extras limits for ahm customers as part of COVID-19 giveback

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Medibank has announced that ahm customers will have another year to use their unused extras limits as part of the company's COVID-19 giveback program.

The extras rollover will automatically apply to eligible customers’ remaining annual limits for services such as dental, physiotherapy and psychology on 30 June 2023. It will exclude optical and non-annual limits. New customers joining on extras cover before 30 June 2023 will also be eligible for the rollover.

The company said the announcement, valued at $17 million, brings its total COVID-19 support and giveback program to a record $1.03 billion.

Medibank group executive of customer portfolios, Milosh Milisavljevic, said the rollover will give customers more time to make the most of their extras limits.

“While public health measures implemented during COVID-19 have eased, ahm extras claims still remain below expected levels,” he said.

"We made a commitment at the start of the pandemic to not profit from COVID-19, which is why are again rolling over unused annual limits for most extras services, giving ahm customers more time to use their cover and saving them money.

“Extras services such as dental, chiro and physio help customers take proactive steps to support their health and wellbeing, so it’s great that our ahm customers will have an extra year to make the most of these services.”

Medibank said it will continue to monitor claims activity for health services and will return permanent savings as part of its commitment to not profit from COVID-19 and is expected to make further giveback announcements this financial year.