Medibank to publish customer hospital feedback tool

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Medibank says more than 30,000 of its customers have responded to its hospital survey and that the data will be published in the next few weeks.

Publication of the data will enable anyone to review and compare hospitals based on a range of variables.

The insurer has been surveying its customers on their hospital experience since 2016. 

"You’ll be able to see information about what people thought of their hospital experience - how staff interacted with them, how clearly they received advice about their medicine, their care while they were in hospital, the quietness and cleanliness of the hospital and how they were discharged when going home," said Medibank in a statement.

It said it has been working with private hospital groups and the University of Melbourne to ensure the data and methodology is reflective of people’s experience without any influence from Medibank.

"Sharing this data with hospitals and highlighting patients concerns that they were previously unaware of has already led to good results, with one hospital adding more cleaning staff after hearing customers say they had some concerns about the cleanliness of their rooms," it said.

Medibank recently launched a Procedure Cost Estimator and added out-of-pocket information for more than 14,000 specialists to its Find a Provider tool.