Medibank reopens its retails stores in Melbourne

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Medibank has started reopening its Melbourne retail stores with what it describes as strict health and safety standards in place.

The reopenings began yesterday following the Victorian government’s decision to further ease COVID-19 restrictions. Medibank said all its retail stores across Australia are now open.

Medibank chief customer officer David Koczkar said the company's employees are excited to be back speaking to customers face-to-face.

“Despite the challenging year, I am so proud of how our people have adapted and transitioned quickly into working remotely while still providing the best customer service,” said Mr Koczkar.

“But now that restrictions have eased, it’s time to reopen and I know our people are excited to welcome our customers back in-store and have face-to-face conversations.

“Our retail staff will continue to be there to support both our customers in-store and those who have valued the flexibility of speaking to us via messaging or phone. But we know your time is valuable so we will ensure we help you as quickly as possible.”

Medibank said strict hygiene standards will remain in place as part of measures to protect the health of its employees and visitors to their stores.

It said all retail stores will continue to be cleaned daily. Perspex sneeze guards will remain in place at all desks. Touchless hand sanitiser will be available at the entrance to the stores and limits on the number of people in stores at any one time will be in place.