Medibank extends COVID support for ahm customers

Latest News

Medibank has announced that ahm customers will have another year to use their unclaimed financial year 2022 extras annual limits for a range of health services.

The company said the approximately $14 million giveback will be automatically applied to the remaining annual limits of eligible customers. It will apply to services such as dental, physiotherapy and psychology. It will exclude optical and non-annual limits.

Group executive of customer portfolios Milosh Milisavljevic said the Medibank Group had continued to monitor claims activity for health services most impacted by COVID restrictions.

“Extras such as dental and remedial massage help customers take proactive steps to support their health and wellbeing. Due to COVID restrictions at the beginning of this year, customers’ ability to access these services, as well as physiotherapy and psychology, have continued to be impacted,” said Mr Milisavljevic.

“We’re always looking for our customers to get the most out of their extras cover and this new rollover helps by giving them more time to use their unclaimed annual limits excluding optical. We want to make it as easy as possible for customers, so the changes will be applied automatically to their cover on July 1, 2022.

"We will also confirm the next wave of customer support for Medibank customers and ahm customers with hospital cover by 30 June 2022."

Medibank said the extended support brings the total provided during the pandemic to $477 million. This includes the current six-month deferral of premium increases for eligible customers in place until October 2022.

“We said right from the start that we would not profit from COVID. We remain committed to return all permanent net claims savings due to COVID to our Medibank and ahm customers, and this latest wave of support for ahm customers is designed to do exactly that,” added Mr Milisavljevic.