Medibank elevates chief customer officer to CEO

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Medibank Private has announced the appointment of David Koczkar to succeed Craig Drummond as chief executive officer effective from 17 May.

Chairman Mike Wilkins said that the board was pleased to be able to appoint an executive of Mr Koczkar’s 'calibre and experience'.

“As our Chief Customer Officer David has been a champion for our customers and has played an instrumental role in the growth and re-positioning of Medibank. This has enabled Medibank to implement some of the largest changes undertaken by the private health insurance sector in Australia. These changes have resulted in improved advocacy, retention and growth of customer numbers, significant improvement in the products and services experienced by our customers and enhanced performance for our shareholders,” said Mr Wilkins.

“David’s experience and customer focus ensures that Medibank will continue to capitalise on the strength of its position. The Board and I look forward to working with David as Medibank continues its journey to becoming a broader healthcare company,” he said.

“For the last seven years, I have had the privilege of working to improve our relationship with our customers, their experience and enhancing the value that we provide them,” said Mr Koczkar.

"I am thrilled to be able to continue this work, working with the amazing team at Medibank to continue to ensure our focus remains on meeting the needs of our customers and transforming the way we work as we become a broader healthcare company.

“I would also like to take this opportunity to thank Craig Drummond for his leadership of our company over the last five years. He leaves our company in a stronger position, and we all remain committed to realising the ambition outlined for our customers, our owners and our people,” added Mr Koczkar.

Mr Drummond, who is retiring, will remain with the business until 30 June to assist in the handover of responsibilities.