Medibank confirms support for customers living through lockdown

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Medibank has confirmed a range of support measures for customers living through lockdowns in New South Wales, Victoria and South Australia.

According to the group executive of customer and brands Rob Deeming, “The coronavirus pandemic continues to present us with significant health and economic challenges as millions of Australians endure more lockdowns.

“Some of our customers are facing uncertainty and stress around their employment, whether or not they can pay their household bills and the mental health challenges of the pandemic.

“We have so far provided $300 million in total support to our customers, including most recently announcing $105 million in COVID-19 permanent net claims savings being distributed to customers through premium relief.

“I’d encourage customers who are experiencing financial hardship to contact us to discuss a range of options to help them through this difficult time including policy suspensions and support with paying premiums.”

The company said customers are still able to receive temporary benefits towards heart, lung and kidney hospital admissions, including those related to COVID-19, regardless of their hospital cover.

Medibank and ahm customers with extras cover can also continue to claim for teleconsultations across seven allied health services including psychology and counselling.

“It’s important that where possible our customers continue to access their usual level of care, even if it is via phone or video consultations,” said Mr Deeming.

“We have 24/7 Mental Health Phone Support for Medibank and ahm customers who need professional advice or support around mental health and wellbeing.

“We also need to prioritise our overall health and continue with our routine health checks during this time.”