HCF launches industry-first pilot QR code claiming for extras services

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HCF has announced that its members will soon be able to make on-the-spot claims for extras services using a QR code on their mobile phones.

The company said this change, which follows a trial, will make the claims process more efficient and convenient for both members and healthcare providers.

The industry-first initiative will allow members to scan a QR code available through their HCF membership app at new HICAPS Trinity terminals, providing a quick, easy and convenient alternative to using their physical membership card.

The contactless QR code claims are currently being trialled in a pilot by HCF staff and NAB corporate members and, if successful, will be available to HCF’s entire membership base later this year.

HCF CEO Sheena Jack said, “We know that when people are out and about they’re increasingly using their mobile phones for purchases, to tap for transport, and even to order food, so we wanted to create an innovative solution to extend that convenience to visiting extas health services providers as well.

“Working together with HICAPS to develop this innovative feature demonstrates our passion for providing outstanding service and care.

“While our members are at the core of everything we do, we’re also very pleased to be extending that commitment to providing uncomplicated care to participating healthcare providers.”

NAB executive of merchant services, Mark Raymer, said, “Traditionally, Australian healthcare payment systems have been complex, which has led to substandard payment experiences for patients and difficulties for healthcare providers.

“QR code claiming is a significant step forward and one we believe will help markedly improve the overall claims, and payments experience. The rollout of our new, state of the art, HICAPS Trinity terminals is progressing at pace and with more than 20,600 already in market, we’re on schedule to fully transition all providers to our new terminals over the next few months.”

HICAPS CEO Simon Terry added, “We have built a strong relationship with HCF over the years and we’re delighted to have had the opportunity to work together with the HCF team to deliver this new digital solution for its members.

“We believe it will vastly improve the end user experience for both customers and healthcare providers alike, and we look forward to making it available to all HCF members - as well as the wider Australian healthcare sector - later this year.”