American Express expands partnership with HICAPS to deliver instant health fund claims

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American Express has announced the expansion of its partnership with Australia's leading private healthcare claiming solution, HICAPS.

The expanded partnership, which coincides with the roll-out of HICAPS’ new Trinity Payment Terminals, will enable healthcare providers across Australia to accept American Express.

Around 90,000 HICAPS providers will be set up to accept American Express payments, including dentists, chiropractors, physiotherapists, general practitioners, and more. The rollout is expected to be complete by the end of 2024.

According to Robert Tedesco, the vice president and general manager of global merchant services at American Express, “Digitisation and automation is a priority for many businesses wanting to simplify the payments process, both for customers and themselves. Today’s announcement bolsters our commitment to supporting healthcare providers by removing friction at the checkout, while allowing our Card Members to earn reward points for essential health services needed every year.

“71% of American Express Card Members say they are more likely to return to a business that accepts American Express. With that, we hope healthcare providers will see increased customer loyalty and repeat business with American Express automatically enabled in their payment process.”

HICAPS executive Simon Terry added, “One of most common pain points for both practices and patients when it comes to paying a health bill is speed and flexibility. HICAPS has been dedicated to delivering ease, speed, and reliability and since 2014 we’ve achieved this in partnership with American Express.

“We’re proud to support more than 90,000 healthcare providers across Australia and today’s announcement will help further reduce administration and complexity for practices, while offering more choice to patients.”